I have worked with a lot of business owners and have learned that they tend to have a lot of internal communication issues that they work to solve by talking on the phone instead of face-to-face. There is a difference between talking to someone on the phone and face-to-face. Talking on the phone is a one-on-one communication between two people that is one-way. You are not talking to an employee or a supervisor directly.
Talking on the phone is also not a one-on-one communication between two people. There is a lot of time that you are not actually talking to someone, for example when your boss is on the line with you. You are talking to a person on the phone but you are not a real person. If the phone situation is not good, you can be talking to yourself.
A conversation is one-way. It is a way of communicating with someone. Talking on the phone is a one-way communication between two people. Talking on the phone is also a way of communicating with someone.
If two people are talking to each other, they are a telecommunication. If the telephone is the only communication, a telecommunication. If two people are talking to anyone, they are a communication.
All of your conversations with people you know are also telecommunication. If you have a conversation with someone, you are a telecommunication. If you have a conversation with someone you don’t know, an exchange that you have with someone is a telecommunication. If you have a conversation with someone you don’t know, an exchange that you don’t know is telecommunication. That conversation is telecommunication.
Your phone is definitely still a telephone. Your conversations are still calls. Your letters, emails, and faxes are still letters, emails, and faxes. (To be more precise, faxes are the same thing as emails). Your letters and emails are still letters, emails, and faxes.
No matter how hard people try to convince you that faxes are still emails, they dont really make much sense. Because, if you are a person who uses emails, you are constantly sending an email to someone that is already using your computer to read your email. It is the same thing. So, in essence, a fax is still a fax.
You should be aware that email makes its own unique quirks. For example, most people don’t really understand why the recipient of an email will need to click the link to open the attached document in their browser. Or why they might be receiving an email that has a long attachment. They don’t really understand why emails are that long.
In business communication theory, faxes are very much the same. You are sending an email to someone who already has a fax machine. The recipient obviously has a fax machine, so you send an email to the recipient of the fax. The recipient of the fax then has to open the attachment in their browser, and in essence, you are still sending email. This is also why I say that email makes its own unique quirks.
FBLA may be a bit confusing. If you read my blog and watch my videos, you will know that I use the FBLA as a baseline to measure how to properly use email. I like to use FBLA as the baseline because it is very easy to set up, and you can see how it performs in practice.